Refund and Cancellation Policy

This policy applies to paid products bought on La Vinchis, such as test series and courses. Free mock tests involve no payment.

1. Cancellation and refund by you

• You can cancel a purchase and request a full refund within 7 days of payment, provided you have not attempted any test in that product.
• After a test in the product has been attempted, or after 7 days, purchases are not refundable.
• To request a refund, email support@lavinchis.com from your registered email address with your order ID.

2. Duplicate or failed payments

If you were charged more than once for the same order, or money was deducted but the order was not confirmed, we refund the extra or unconfirmed amount in full once our payment gateway confirms it. Most such amounts are reversed automatically by the bank or payment gateway.

3. Cancellation by La Vinchis

If we cancel a paid product before its schedule is complete, we will offer a refund for the undelivered part, or an equivalent product if you prefer.

4. How refunds are paid

Approved refunds are sent to the original payment method within 5–7 business days. Your bank may take a few more days to show the amount. When a refund is issued, access to the refunded product ends.

5. Contact

For any payment question, write to support@lavinchis.com.